FAQ

We accept Mastercard, Visa, Apple Pay and Google Pay. Availability may vary depending on your order and your device.

Yes. Our checkout uses industry standard TLS/SSL encryption, and payments are handled by PCI DSS compliant providers. We never store your full card number. Our processors share only limited details, such as the card brand and the last four digits, so we can identify your transaction.

All prices are shown in Australian dollars (AUD) and include GST where applicable. The full amount payable is displayed before you confirm your order.

You can cancel free of charge within 24 hours of placing your order. Just email us with your order number as soon as possible. Once an order has shipped it can no longer be cancelled, but you can return it after it arrives.

For your protection we may verify order details before dispatch. If we cannot verify an order, or if it looks high risk, we may place it on hold or cancel it and issue a refund.

We currently ship within Australia only. We do not offer international shipping yet, but we are working on it.

Shipping is free on every order, Australia wide, with no minimum spend.

Orders are processed within 1-3 business days (Monday to Friday), and delivery usually takes another 7-10 business days (Monday to Friday), so most orders arrive within 8-13 business days (Monday to Friday). Delivery times are estimates and can be affected by carrier delays, public holidays or weather. Deliveries to WA, NT, regional and remote areas can take a little longer.

Once your order ships you will receive a confirmation email with a tracking link, so you can follow its progress at any time. You can also track your order here.

Unfortunately not at this stage. Please enter a standard street address at checkout so the carrier can complete the delivery.

Yes. To get available items to you faster we sometimes split an order into several parcels at no extra cost. Each parcel has its own tracking link.

First check your tracking link and any safe places around your delivery address. If it is still unresolved, email us with your order number. If a parcel is confirmed lost, or has not arrived within 30 days of dispatch, we will arrange a replacement or a full refund.

You have 30 days from delivery to request a return. Items must be unworn, unused, with all original tags and packaging, and accompanied by proof of purchase. This sits on top of your rights under the Australian Consumer Law, which always apply.

Email us at support@baruru.com with your order number, the items you would like to return and the reason. We will review your request and send you a return authorisation (RMA) with instructions. Items sent back without an approved RMA may be refused or delayed.

For change of mind or sizing returns, return shipping is the customer's responsibility. If an item is faulty, damaged or incorrect, we cover the return shipping.

We handle exchanges as two separate orders. The fastest way to get a different size or colour is to place a new order and send the original item back for a refund.

Once your return reaches us we inspect it within 3 business days (Monday to Friday) and let you know whether it is approved. Approved refunds go back to your original payment method, and your bank or card issuer may need a further 1-7 business days (Monday to Friday) to post the funds, so allow up to 10 business days (Monday to Friday) in total from the day we receive your return.

Please contact us within 48 hours of delivery with clear photos of the item and its packaging. Once we have confirmed the issue we will prioritise a free replacement or a full refund.

Yes. Gift cards, final sale and clearance items, personalised or made to order pieces, and items that have been worn, used, washed, altered or returned without their original tags or packaging are not eligible for a change of mind return. This does not limit your rights if an item is faulty.

Please check the size guide on the relevant product page before ordering. If you are between sizes or unsure, email us and we will help you choose.

Colours can appear slightly different depending on your screen, device and settings. We do our best to represent every item accurately. If you have any doubts about a specific piece, get in touch before ordering.

Email us at support@baruru.com or call +61 3 9088 0326, Monday to Friday, 9:00 AM to 6:00 PM (Melbourne time). We aim to respond to all enquiries within 24 hours.