FAQ

Visa, Mastercard, Apple Pay, Google Pay and Shop Pay. What appears at checkout depends on your device and your order. See our Payment Policy for the details.

They are. The checkout is encrypted, and card payments run through providers certified to the PCI DSS security standard. All that reaches us is the card brand plus the last four numbers, never the full card.

Yes, everything is priced in AUD, and the checkout shows the full amount before you confirm.

Yes, as long as you contact us within 24 hours of ordering. Send your order number by email as soon as you can. If the parcel has already left, wait for it to arrive and then send it back as a return.

Sometimes we double check an order before it is processed, to keep you safe from fraud. If we cannot confirm the details, we may pause or cancel the order and refund every cent. You will always hear from us by email.

Not at the moment. We deliver to Australian addresses only.

Nothing at all. Every order ships free, whatever the total.

Place your order before 5:00 PM (Melbourne time) on a weekday and we start on it that same day. Preparing the order takes 1-3 business days (Monday to Friday), and the trip to you takes 7-11 business days (Monday to Friday), which makes 8-14 business days door to door for most orders. Addresses in WA, NT, Tasmania and remote areas can need a few extra days. These times are estimates; our Shipping Policy has the full picture.

We email a tracking link the moment your order is on its way, and the Track Your Order page shows its latest status too.

Unfortunately not. Our carriers need a street address, so please enter one at checkout.

Larger orders sometimes travel in separate parcels so nothing is held up. It costs you nothing extra, and every parcel comes with its own tracking link, so the rest should not be far behind.

Check the tracking link, then look around the delivery spot and ask the neighbours. Still nothing? Email us your order number and we will chase it with the carrier. If the carrier confirms it is lost, or 30 days pass from dispatch without it arriving, you choose between a new parcel and a full refund.

30 days from the day your order is delivered, if you simply change your mind. Send items back unworn and unwashed, with their tags still on and in the original packaging, together with your order number or proof of purchase. Full details are in our Returns & Refunds Policy.

Email support@baruru.com with your order number and which items you are sending back. A reason helps us improve, though you are not required to give one. Within 2 business days (Monday to Friday) you will get return instructions, a return number and the address of our warehouse. Returns sent without a return number can take longer to process.

For a change of mind or a size swap, you do. For an item that is faulty, damaged or not what you ordered, we do. There is never a fee for us receiving your return.

We do not offer direct exchanges. The quickest route is to order the size or colour you want and return the first one for a refund. If the problem is a faulty or wrong item from us, we send the correct one at no cost.

Once your return reaches our warehouse we check it within 3 business days (Monday to Friday) and email you the outcome. Approved refunds go back to the payment method you used, and banks can take another 1-7 business days (Monday to Friday) to show the amount. All up, allow up to 14 days (10 business days) from the day we receive your return.

Sorry about that. Email us, ideally within 48 hours of delivery, with photos of the item, its packaging and the parcel. After we take a look you get a free replacement or a full refund, and we pay to have the item sent back. The Australian Consumer Law protects you either way.

Unless they are faulty: gift cards, personalised pieces, and underwear or swimwear with the hygiene seal removed. Items marked final sale cannot be returned for a change of mind, but you can still return them if they are faulty.

Open the size guide on the product page and compare it with something similar you already own. Between two sizes? Email us and we will help you decide.

Every screen shows colour slightly differently. We work hard to keep our photos true to life, but if the exact shade matters, ask us before ordering.

Email support@baruru.com or call +61 3 9088 0326, Monday to Friday, 9:00 AM to 5:00 PM (Melbourne time). You can expect an answer from our team within 24 hours on any business day (Monday to Friday).