Shipping Policy

At Baruru.com we keep shipping straightforward: clear timelines, free delivery and updates along the way. This page explains how we process, ship and track your order.

Where We Ship

We currently ship within Australia only. We do not offer international shipping at this stage, but we are working on it.

Order Processing and Cut Off

Order cut off: 5:00 PM (Melbourne time), Monday to Friday. Orders placed after this time, on weekends, or on public holidays begin processing on the next business day.

Processing time: We process all orders within 1-3 business days (Monday to Friday), excluding weekends and public holidays.

During peak seasons or promotional events processing may take slightly longer. If that happens, we will keep you informed.

Shipping Cost

Free shipping on every order, Australia wide, with no minimum spend.

Estimated Delivery Times

Here is what to expect once you place your order:

Stage	Typical Time
Order processing	1-3 business days (Monday to Friday)
Carrier transit	7-10 business days (Monday to Friday)
Total estimated delivery	8-13 business days (Monday to Friday)

Please note that delivery times are estimates and may be affected by carrier delays, public holidays or extreme weather. Deliveries to Western Australia, the Northern Territory, Tasmania and regional or remote areas may take longer than the estimates above.

Carriers and Tracking

The carrier for your order is selected automatically based on parcel size, weight and destination. Once your parcel leaves our warehouse you will receive a shipping confirmation email with a tracking link, so you can follow its progress at any time.

Address Changes

Before dispatch: Contact us as soon as possible if you need to update your delivery address. We will amend it as long as your parcel has not yet left our warehouse.

After dispatch: Address changes may no longer be possible. In many cases you can adjust delivery preferences directly with the carrier using your tracking link.

Shipping Restrictions

We do not deliver to PO Boxes or parcel lockers. Certain items may also be subject to shipping restrictions depending on applicable regulations or carrier limitations.

Failed Delivery or Returned Parcels

If a delivery fails because of incorrect address details, repeated failed delivery attempts or an unclaimed parcel, the order may be returned to us. We will contact you if this happens and arrange a new shipment, which may incur additional shipping costs.

Missed, Delayed or Lost Deliveries

If your parcel has not arrived within the estimated window:

• Check your tracking link for updates or attempted delivery notes.
• Look in common safe places and check with neighbours or your building manager.
• If it is still unresolved, email us at support@baruru.com with your order number.

If your parcel is confirmed lost, or has not arrived within 30 days of dispatch, we will offer a replacement or a full refund in line with our Returns and Refund Policy.

Damaged Parcels

We are sorry if your order arrives damaged. Please contact us within 48 hours of delivery at support@baruru.com with clear photos of the parcel, the packaging and the affected items. Once we have verified the issue we will arrange a replacement or a refund as quickly as possible.

Split Shipments

To get available items to you faster we may ship your order in more than one parcel at no extra cost. Each parcel will have its own tracking link.

Returns

If you need to return an item, please email us first at support@baruru.com so we can approve your return and send you a return authorisation. Approved returns are sent back to our warehouse address, which we provide with your return instructions. Full details, including timelines and who pays for return shipping, are set out in our Returns and Refund Policy.

Changes to This Shipping Policy

We may update this Shipping Policy from time to time to improve our service or to meet applicable requirements. The latest version will always be available on this page. (Last updated: 9 September 2026)

Contact Information

Store name: Baruru.com
Company name: Ophir Commerce Systems Limited
Company address: Unit 2A, 17/F Glenealy Tower, No. 1 Glenealy, Central, Hong Kong
Company number: 79477404
Phone: +61 3 9088 0326
Email: support@baruru.com
Monday to Friday | 9:00 AM to 6:00 PM (Melbourne time)

We aim to respond to your enquiries within 24 hours.