Terms of service
Last updated: 21 October 2026
1. About these terms
Baruru.com is operated by Ophir Commerce Systems Limited ("we", "us", "our"); our details are at the bottom of this page. These Terms of Service apply to everyone who visits our website or buys from us (the "Services"). By using the Services or placing an order, you agree to these terms and to the policies they refer to. Please read them carefully, as they explain your rights and our responsibilities.
2. Who can buy
You must be at least 18 years old, or have the consent of a parent or guardian, to place an order. You do not need an account to shop with us. The information you give us must be correct, current and complete.
3. Our products
We do our best to show our products accurately, but colours on your screen can look slightly different from the real item depending on your device and settings. We may change product descriptions, discontinue a product or limit the quantities available at any time.
4. Orders and when the contract is formed
When you place an order, you make an offer to buy. The contract between you and us is formed when we send you an email confirming your order. We may decline or cancel an order, for example if a product is unavailable or if we cannot verify the payment. If that happens, we will let you know by email and refund the full amount you paid. You confirm that your purchases are for your own personal use and not for resale.
5. Prices and payment
Prices are shown in Australian dollars (AUD). The price that applies is the one shown at the time you place your order. Promotions may come with their own conditions, which are explained with the promotion. If a price or description contains an obvious error, we may correct it and, if your order has already been placed, cancel it and refund you in full. Payment details are in our Payment Policy.
6. Delivery
Delivery times are estimates, and we are not responsible for delays outside our control. You can read how we ship in our Shipping Policy.
7. Returns, refunds and faulty items
You can return items as described in our Returns & Refunds Policy. If an item is faulty, damaged or incorrect, email support@baruru.com with your order number and photos, and we will put it right.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
8. Intellectual property
All content on our website belongs to us or our licensors. More details are in our Intellectual Property Policy.
9. Reviews and content you send us
If you send us reviews, photos, ideas or other content, you allow us to use and publish it free of charge to run and promote our store. Your content must be your own and must not be unlawful, offensive or misleading, or infringe the rights of others. We may remove content that breaks these rules.
10. Prohibited use
You may not use the Services for anything unlawful or fraudulent, send viruses or harmful code, interfere with the security of the website, or copy, scrape or automatically collect content from it. If you break these rules, we may block your access to the Services.
11. Third party tools and links
The Services may include tools or links from other companies. We do not control them and are not responsible for their content, products or practices. You use them at your own risk.
12. Relationship with Shopify
Baruru is powered by Shopify, which enables us to provide the Services to you. However, any sales and purchases you make in our store are made directly with Baruru. By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of any sales between you and Baruru, including any injury, damage or loss resulting from purchased products and services. You hereby expressly release Shopify and its affiliates from all claims, damages and liabilities arising from or related to your purchases and transactions with Baruru.
13. Warranties
To the extent the law allows, the Services are provided "as is" and "as available", without warranties other than those set out in these terms and our policies. Nothing in these terms excludes, restricts or modifies any right or remedy you have under the Australian Consumer Law or any other law that cannot be excluded.
14. Limitation of liability
To the extent the law allows, we are not liable for indirect or consequential loss, such as lost profits or lost data, arising from your use of the Services or products bought through them. Where the law allows us to limit our liability for a failure to comply with a consumer guarantee, our liability is limited to replacing the goods or refunding what you paid for them. Nothing in these terms limits liability that cannot be limited by law.
15. Indemnity
To the extent the law allows, you agree to cover our losses and costs caused by your breach of these terms, the law or the rights of others.
16. Ending the agreement
If you breach these terms, we may end our agreement with you and block your access to the Services. Sections 8, 9, 13, 14, 15, 17 and 18 continue to apply after that.
17. General
If any part of these terms is found to be invalid, the rest still applies. If we do not enforce a right, that does not mean we give it up. These terms, together with the policies they refer to, are the entire agreement between you and us about the Services. You may not transfer your rights or obligations under these terms to anyone else without our consent. Headings are for convenience only.
18. Governing law and disputes
These terms are governed by the laws of Hong Kong, where our company is registered. This does not take away the protection you have under the consumer laws of the country where you live, including the Australian Consumer Law, and you can always bring a claim in the courts of your own country. If you are unhappy with a purchase, please contact us first and we will work with you to find a solution.
19. Changes to these terms
We may update these Terms of Service. The current version is always on this page. Changes only apply to orders placed after the new version is published.
All personal information is handled as set out in our Privacy Policy.
Contact us
Store name: Baruru
Company: Ophir Commerce Systems Limited, company number 79477404
Company address: Unit 2A, 17/F Glenealy Tower, No. 1 Glenealy, Central, Hong Kong
Email: support@baruru.com
Phone: +61 3 9088 0326
Contact form: baruru.com/pages/contact
FAQ: baruru.com/pages/faq
Customer service hours: Monday to Friday, 9:00 AM to 5:00 PM (Melbourne time); Saturday and Sunday: closed
We reply to every email within 24 hours on business days (Monday to Friday).
